Re:amaze is a comprehensive customer service platform that combines live chat, helpdesk, and email support into a unified system. Designed to help businesses deliver exceptional customer experiences, it streamlines communication across multiple channels while providing powerful automation and analytics tools. The platform enables teams to manage customer inquiries efficiently, reduce response times, and maintain consistent service quality across all touchpoints.
Overview of Re:amaze
Re:amaze represents a modern approach to customer service management, offering businesses a unified platform that brings together multiple communication channels into a single dashboard. This integration enables companies to provide consistent and efficient support regardless of how customers choose to reach out. The platform is particularly valuable for e-commerce businesses, SaaS companies, and any organization that prioritizes customer satisfaction and wants to streamline their support operations.
By combining live chat, email ticketing, and helpdesk functionality, Re:amaze eliminates the need for multiple disjointed systems. The platform includes automation features that help route inquiries to the appropriate team members, while comprehensive analytics provide insights into support performance and customer satisfaction metrics. Businesses can leverage these tools within categories like Remote Team Chat and Knowledge Base to enhance their customer service strategies.
How to Use Re:amaze
Getting started with Re:amaze involves setting up your account, integrating your communication channels, and configuring your automation rules. The platform offers a straightforward onboarding process that guides you through connecting your website, social media accounts, and email systems. Once configured, your team can begin managing customer interactions through the unified dashboard, where all conversations are organized and accessible regardless of their original channel.
Team members can assign conversations, set priorities, and use canned responses to handle common inquiries efficiently. The platform also allows for collaboration among team members, enabling them to share notes and internally discuss complex issues before providing responses to customers. Regular use involves monitoring conversation queues, responding to customer inquiries, and utilizing the knowledge base to provide consistent answers to frequently asked questions.
Core Features of Re:amaze
- Unified inbox – Centralizes all customer conversations from email, chat, and social media
- Live chat – Real-time messaging with customization and proactive engagement options
- Helpdesk ticketing – Organized system for tracking and resolving customer issues
- Automation rules – Smart routing and automated responses to streamline workflows
- Knowledge base – Self-service portal for customers to find answers independently
- Performance analytics – Detailed reports on response times and customer satisfaction
- Team collaboration – Internal notes and assignment features for complex cases
- Integration capabilities – Connects with popular e-commerce and business platforms
Use Cases for Re:amaze
Re:amaze serves numerous industries and business types that require efficient customer communication management. E-commerce businesses benefit significantly from Re:amaze's ability to handle pre-sale questions, order inquiries, and post-purchase support through multiple channels. The platform helps reduce cart abandonment by providing immediate assistance to shoppers and ensures customer issues are resolved quickly, leading to higher satisfaction and repeat business.
SaaS companies utilize Re:amaze to provide technical support, answer billing questions, and guide users through platform features. The knowledge base functionality allows these companies to create comprehensive documentation that reduces support ticket volume while maintaining high customer satisfaction. Service-based businesses also leverage Re:amaze to manage client communications, schedule appointments, and maintain ongoing relationships through consistent and professional support interactions.
Support and Contact
Re:amaze provides comprehensive support through multiple channels to assist customers with implementation and ongoing use. Users can access help documentation, video tutorials, and community forums for self-service assistance. For direct support, customers can reach the Re:amaze team through their contact form or by email at hello@reamaze.com. The support team typically responds to inquiries within business hours and offers guidance on platform configuration and best practices.
Company Info
Re:amaze is developed by Re:amaze Inc., based in San Francisco, California. The company focuses exclusively on creating customer service software that helps businesses build better customer relationships. More information about the company and its mission is available on their about page.
Login and Signup
Existing users can access their Re:amaze account through the login page. New customers interested in trying the platform can begin the process by visiting the signup page to create an account and start a free trial of the service.
Re:amaze FAQ
What types of businesses benefit most from using Re:amaze?
Re:amaze is particularly beneficial for e-commerce businesses, SaaS companies, and any organization that handles significant customer inquiries across multiple channels. E-commerce stores benefit from Re:amaze's ability to reduce cart abandonment through immediate chat support, while SaaS companies appreciate the ticketing system for technical support requests. Service-based businesses also find value in Re:amaze for maintaining consistent client communication and managing ongoing relationships.
How does Re:amaze handle conversations from different channels?
Re:amaze consolidates all customer conversations into a unified inbox, regardless of whether they originate from email, live chat, social media, or other integrated channels. The platform uses intelligent routing rules to ensure conversations reach the most appropriate team member based on department, expertise, or workload. This unified approach eliminates the need to switch between different systems and provides a complete history of each customer's interactions across all channels.
Can Re:amaze integrate with other business tools we already use?
Yes, Re:amaze offers extensive integration capabilities with popular e-commerce platforms, CRM systems, and business tools. The platform supports integrations with Shopify, WooCommerce, Magento, Slack, and many other applications through its API and pre-built connectors. These integrations allow Re:amaze to sync customer data, order information, and other relevant details to provide context-rich support experiences. The open API also enables custom integrations with proprietary systems or specialized software.
What automation features does Re:amaze provide to streamline support workflows?
Re:amaze includes several automation features designed to optimize support workflows and reduce manual effort. These include automated routing rules that direct conversations to appropriate team members based on keywords, customer value, or issue type. The platform also offers canned responses for common inquiries, automated follow-ups for unresolved conversations, and workflow automations that trigger specific actions based on conversation status or customer behavior. These features help teams handle higher volumes of inquiries while maintaining response quality and efficiency.
How does Re:amaze help with customer self-service options?
Re:amaze includes a comprehensive knowledge base feature that enables businesses to create and maintain self-service resources for their customers. Companies can build help articles, FAQ sections, and tutorial content that customers can access directly through chat widgets or dedicated help portals. The platform also supports AI-powered search within knowledge base content to help customers find relevant information quickly. By deflecting common inquiries to self-service options, Re:amaze helps reduce support ticket volume while empowering customers to find answers independently.
What reporting and analytics capabilities does Re:amaze offer?
Re:amaze provides comprehensive reporting and analytics tools that help businesses measure and optimize their customer support performance. The platform tracks key metrics such as response times, resolution rates, customer satisfaction scores, and agent performance. Managers can generate custom reports to analyze trends over time, identify areas for improvement, and make data-driven decisions about resource allocation. Re:amaze also offers real-time dashboards that display current support queue status and performance indicators, enabling teams to respond quickly to changing support demands.
Re:amaze Pricing
Current prices may vary due to updates
Starter Plan
The Starter plan includes basic live chat and email support features for small teams, with limited automation rules and one knowledge base. This entry-level option provides essential customer service tools for businesses just beginning to formalize their support processes, offering fundamental conversation management and basic reporting capabilities.
Growth Plan
The Growth plan expands on the Starter features with additional automation capabilities, multiple knowledge bases, and enhanced reporting tools. Designed for growing businesses, this tier includes more comprehensive customer service functionality, team collaboration features, and integration options with e-commerce platforms and other business systems.
Business Plan
The Business plan offers advanced features for established organizations requiring sophisticated customer service solutions. This tier includes priority support, custom SLAs, advanced automation workflows, and comprehensive analytics with custom reporting. The plan is ideal for businesses with complex support needs, multiple teams, and high volumes of customer interactions across various channels.
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