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Overview of Text

Text is an AI-first customer support platform that scales with demand, combining live chat, help desk functionality, and autonomous AI agents to handle support work efficiently. This comprehensive customer service software empowers businesses to deliver stellar assistance while freeing human teams to focus on strategic initiatives. The platform's AI system is trained on your business knowledge and customer data, enabling it to autonomously deliver support, complete tasks, and drive sales conversions across multiple channels.

Designed for businesses seeking scalable customer service solutions, Text provides a unified workspace for managing all customer interactions. The platform excels at AI Chatbots and Collaboration Tool, making it ideal for e-commerce support, lead nurturing, and multi-channel customer engagement. With features like real-time chat support, automated ticketing, and intelligent routing, Text helps companies provide concierge-level care while maintaining operational efficiency.

How to Use Text

Getting started with Text involves a straightforward setup process: begin by creating an account and connecting your business knowledge base and customer data sources. The platform then trains its AI agents on your specific information, enabling them to deliver personalized responses and resolutions. Configure your chat widgets for website integration, set up automated workflows for common queries, and customize your help desk ticketing system. Most teams can launch basic AI-powered customer support within hours, with more advanced automation and integration configurations taking additional setup time.

Core Features of Text

1. AI Customer Service Agents – Self-acting AI experts that handle support traffic and deliver personalized assistance
2. Live Chat with AI Integration – Real-time chat support where AI agents manage most customer interactions
3. Help Desk Software – Comprehensive ticketing system for email queries and support requests
4. Multi-Channel Support Platform – Unified workspace for managing customer interactions across all channels
5. Automated Customer Service – AI-generated answers powered by your business knowledge and customer data

Use Cases for Text

• E-commerce customer support and sales conversion optimization
• Scalable customer service solutions for growing businesses
• AI-powered live chat for handling high-volume support traffic
• Automated ticketing system for efficient query management
• Multi-channel support platform for consistent customer experience
• Sales lead nurturing through intelligent conversation routing
• Product onboarding and customer education automation

Support and Contact

For customer support, email contact@text.com or visit the Text support page. The platform offers comprehensive support documentation, knowledge base articles, community forums, and direct support options through the account dashboard.

Company Info

Text is developed by a technology company focused on AI-powered customer service solutions. For more information, visit the official website.

Login and Signup

New users can sign up for a free trial, and existing users can log in to their account.