Gupshup

Overview of Gupshup

Gupshup is a comprehensive conversational AI platform that enables businesses to drive growth through autonomous AI agents. This solution accelerates lead generation, boosts sales, and delivers customer support via personalized AI agents. Trusted by 50,000+ brands, it transforms transactions into engaging conversations across functions and industries. As a key player in AI Chatbots and Conversational AI Tools, Gupshup powers dialogues in 60+ countries.

The Gupshup Conversation Cloud is a purpose-built platform for the conversational AI era, orchestrating workflows on messaging channels. It turns interactions into opportunities to engage and drive outcomes, delivering seamless experiences with speed and precision. Leveraging the ACE LLM model, it replaces generic messages with personalized dialogues.

How to Use Gupshup

To use Gupshup, set up AI agents for specific business functions like sales, support, and marketing. Deploy them on messaging channels such as WhatsApp, Instagram, SMS, and RCS to automate customer interactions. The platform analyzes real-time intent signals and engagement patterns to personalize journeys, trigger responses, and escalate complex cases to human teams when needed.

Core Features of Gupshup

1. Conversational AI Agents – Autonomous agents for 24/7 customer conversations across multiple channels
2. Omnichannel Messaging – Support for WhatsApp, Instagram, SMS, RCS, and other popular platforms
3. Personalized Interactions – Tailor conversations based on customer lifecycle stages and intent signals
4. AI Co-Pilot – Assist human agents with suggested responses, summarization, and productivity tools
5. Campaign Orchestration – Automate marketing campaigns based on customer behaviors and events

Use Cases for Gupshup

• Automated lead generation and qualification through AI-powered conversations
• 24/7 customer support and account service automation
• WhatsApp business automation for assisted shopping experiences
• Product inquiries and virtual enquiry assistant implementation
• Automated invoicing and payment processing workflows
• Banking and financial services on messaging platforms
• Interactive sales campaigns and customer promotion delivery

Support and Contact

For technical support, email contact@gupshup.io or visit the Gupshup website for documentation and help options. Enterprise clients may have access to dedicated account management and advanced support tiers.

Company Info

Gupshup is a global conversational AI platform with over 20 years of experience, processing 120 billion conversations annually for businesses in more than 60 countries worldwide.

Login and Signup

Existing users can login to their accounts, and new customers can sign up for the service on the Gupshup website to explore pricing and platform capabilities.