GLPI

Overview of GLPI

GLPI is a comprehensive open source IT service management platform that revolutionizes how organizations handle their technical resources and support operations. This all-in-one solution serves millions of users worldwide, providing a complete ecosystem for helpdesk management, asset tracking, and IT infrastructure oversight. As an information resource manager with advanced administration capabilities, GLPI enables businesses to build detailed inventories of computers, software, printers, and other technical assets while streamlining maintenance workflows and support ticket resolution.

The platform's robust feature set makes it an ideal choice for IT administrators seeking to optimize their service delivery and resource management. With capabilities spanning from inventory management to network monitoring and financial oversight, GLPI provides complete visibility into your IT environment. Its dynamic interface connects users directly with technicians, facilitating efficient problem resolution and maintenance tracking across the organization's technical landscape.

How to Use GLPI

Getting started with GLPI involves deploying the platform within your IT environment, where it automatically begins scanning networks and collecting inventory data through agentless discovery methods. Administrators can configure service catalog forms, set up SLAs, and establish workflow rules to match their organization's support structure. Users then submit incidents and requests through the intuitive helpdesk interface, while technicians manage tickets, track maintenance history, and monitor asset performance through the comprehensive administration dashboard.

Core Features of GLPI

1. Service Desk Management – Handle incidents, requests, and build service catalog forms with SLA tracking
2. Asset and Inventory Management – Automate network scanning and maintain complete infrastructure visibility
3. Configuration Management Database – Store detailed characteristics and relationships of all technical resources
4. Financial Management – Centralize budgets, costs, suppliers, and license tracking
5. Dynamic Inventory System – Agentless discovery with SNMP reporting and application deployment

Use Cases for GLPI

• Enterprise IT service management and helpdesk operations
• Comprehensive asset tracking and inventory management
• Network infrastructure monitoring and topology mapping
• Configuration management database implementation
• Financial oversight of IT budgets and license compliance
• Data center management and environmental impact tracking
• Mobile device and application management

Support and Contact

For technical support and inquiries, visit the official GLPI project website. Community support is available through forums and documentation resources. Contact: contact@glpi-project.org

Company Info

GLPI is developed by the GLPI Project team as an open source solution for IT service management. The platform supports multiple languages and integrates with various enterprise tools and systems.

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