Twenty CRM

Overview of Twenty CRM

Twenty CRM stands as the leading open-source customer relationship management platform, offering a modern and affordable solution for managing customer relationships effectively. This powerful system serves as an operating system for your customer data, built to adapt to your unique workflows and evolving business requirements. Designed specifically for fast-growing companies, Twenty CRM combines the simplicity of SaaS with the freedom and cost savings of open-source software under GPL licensing, ensuring you own rather than rent your CRM solution.

The platform features a thriving community of hundreds of developers who share expertise and provide support, along with an open roadmap that encourages user participation in development. With collective oversight from a global community, Twenty CRM benefits from enhanced security through rapid issue identification and resolution. The system integrates seamlessly with your existing workflows while providing robust tools for Business Plan Tool and Collaboration Tool, making it ideal for organizations seeking flexible customer management solutions.

How to Use Twenty CRM

Getting started with Twenty CRM involves deploying the open-source software on your preferred infrastructure, then configuring the system to match your specific customer relationship workflows. Begin by importing your existing customer data and setting up custom fields to capture relevant information. Configure task management pipelines using Kanban views to visualize deal progression, set up email synchronization to keep your CRM current, and customize note-taking features with rich text and markdown support. The platform's intuitive design ensures team members can quickly adapt to the system while the open-source nature allows for extensive customization through community contributions or your own development efforts.

Core Features of Twenty CRM

1. Task Management – Never miss important deals with comprehensive task tracking and reminders
2. Kanban Views – Visualize and optimize your sales workflows with customizable board layouts
3. Rich Notes – Create detailed customer notes using text blocks and markdown formatting
4. Email Synchronization – Keep your CRM automatically updated with synchronized email communications
5. Dark Mode – Boost visibility and productivity with comfortable viewing options

Use Cases for Twenty CRM

• Sales pipeline management for growing businesses and startups
• Customer support tracking and issue resolution workflows
• Marketing campaign management and lead nurturing systems
• Team collaboration on customer accounts and projects
• Self-hosted CRM solutions for data-sensitive organizations
• Customizable customer database for unique business requirements
• Open-source alternative to proprietary CRM platforms

Support and Contact

For technical support, contact contact@twenty.com or visit the contact page. Community assistance is available through forums and documentation on the official website. Additional support is provided via GitHub discussions and issue reporting.

Company Info

Twenty CRM is developed by an open-source community focused on creating modern, accessible customer relationship management tools. The project maintains transparency through public roadmaps and community-driven development processes.

Login and Signup

Access your Twenty CRM instance through your deployment URL or visit the Twenty CRM website for installation instructions and demo access. Self-hosted deployments require setup on your own infrastructure.