Smartlook

Overview of Smartlook

Smartlook is a comprehensive product analytics platform that combines quantitative and qualitative insights to help businesses understand user behavior on websites and mobile applications. As the only combined analytics solution that's easy for growing teams to set up and adopt, Smartlook serves over 200,000 businesses across various industries and sizes. The platform helps answer critical questions about user behavior – why users churn, why they skip features, or why they abandon onboarding processes – eliminating guesswork from digital product development.

This powerful analytics tool provides micro-level understanding of user interactions through always-on visitor recordings, heatmaps, automatic event tracking, and conversion funnels. Smartlook is particularly valuable for teams using Web Browser tools and Online Surveys to enhance user experience and drive business growth.

How to Use Smartlook

Getting started with Smartlook is straightforward – simply sign up for a free account without requiring a credit card, then install the tracking code on your website or integrate the SDK into your mobile application. The platform automatically begins capturing user sessions and generating heatmaps, requiring minimal configuration. Once implemented, you can use advanced filtering capabilities to quickly locate crucial moments in user recordings, set up custom events to track specific user actions, create conversion funnels to identify drop-off points, and analyze behavior flows to understand user navigation patterns.

Core Features of Smartlook

1. Session Recordings – Watch actual user sessions to understand behavior and identify UX issues
2. Event Tracking – Monitor how often users perform specific actions that matter to your business
3. Conversion Funnels – Identify where and why users drop off in your conversion processes
4. Heatmaps – Visualize where users click and how far they scroll on your pages
5. Crash Reports – Analyze moments leading up to application crashes without QA reproduction

Use Cases for Smartlook

• Mobile app analytics and user behavior tracking for product teams
• Conversion rate optimization through funnel analysis and drop-off identification
• User experience improvement by watching session recordings of real users
• Website heatmap analysis to understand engagement with page elements
• Customer behavior tracking to identify pain points and opportunities
• Product analytics platform implementation for growing businesses
• Qualitative analytics software for understanding user motivations

Support and Contact

For support inquiries, visit the Smartlook website or email contact@smartlook.com. The platform offers various support channels including knowledge base access to help users maximize their analytics capabilities.

Company Info

Smartlook is developed by Smartsupp.com, s.r.o., a company that has been providing qualitative analytics solutions since 2016. The platform has grown into a complete solution for businesses seeking to understand user behavior.

Login and Signup

Access your Smartlook account or start your free trial at app.smartlook.com. No credit card required for the free trial.